1. Who we are
Vanalum Limited is responsible for the personal information processed through this website and through enquiries made to us. Our registered office is 15-16 Drake Court, Riverside Park Industrial Estate, Middlesbrough, TS2 1RS. You can contact us at info@vanalum.co.uk or on 0800 098 2763.
2. Information we may collect
When you contact us, we may receive your name, business name, email address, telephone number, product interests, enquiry subject and the information you choose to include in your message. We may also receive technical information required for website security and routine server operation, such as IP address and request logs, depending on the hosting configuration.
3. How we collect information
Information may be provided directly by you through our enquiry form, by email or telephone, or generated through ordinary technical operation of the website and its hosting environment. This theme does not install analytics or marketing tracking by default.
4. Why we use personal information
We use personal information to respond to enquiries, discuss specifications, prepare or follow up quotations, handle account or trade discussions, maintain appropriate business records, protect the website and meet legal obligations. Depending on the circumstances, our lawful basis may be taking steps at your request before entering a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and securing the business and responding to commercial enquiries.
5. Sharing and processors
We do not sell personal information. Information may be processed by service providers that support hosting, email, IT, security or professional services where this is necessary for business operation. Providers should process information only for the relevant purpose and under appropriate contractual or legal safeguards.
6. International transfers
Where a service provider processes information outside the United Kingdom, appropriate safeguards should be used where required by UK data protection law. The exact position can depend on the hosting and email services configured for the live website.
7. Retention
We keep information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry handling, commercial record-keeping, legal, tax, accounting, dispute-resolution and security requirements. Retention periods may vary depending on the type of enquiry and whether a commercial relationship develops.
8. Security
We use reasonable organisational and technical measures intended to protect personal information. No internet transmission or storage method can be guaranteed to be completely secure, so information should not be sent through the enquiry form if it is unusually sensitive and not necessary for the enquiry.
9. Your rights
Subject to applicable law, you may have rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, objection to certain processing and data portability. You may also have rights relating to automated decision-making. This website does not implement automated decision-making about customers by default.
10. Requests and complaints
To exercise a data protection right, contact us using the details above. We may need reasonable information to verify identity before responding. You also have the right to complain to the UK Information Commissioner’s Office if you believe your information has been handled unlawfully.
11. Cookies and external services
Please see our Cookie Policy for information about cookies. The Contact page contains a Google Maps embed; loading that map may involve communication with Google and may be subject to Google’s own privacy and cookie practices.
12. Changes to this policy
We may update this Privacy Policy when our website, services or legal obligations change. The version published on this website is the current version for website use.